Configuring and using the TronDesigner integration

If you haven't activated the integration yet, start with Setting Up the TronDesigner Integration in TronManager.

In this article:

• Override permissions for individual offers (optional)
• Customize Editor behavior (optional)
• Use the integration in your offers
• Troubleshooting

Override permissions for individual offers (optional)

The global settings apply to all new offers, but each offer can have its own overrides.

1. Open any offer.
2. Click Edit offer settings.
3. Find the Print Design section.
4. For each parameter, choose:
   • Default – follows whatever the global setting currently is. If the global setting changes later, this offer follows automatically.
   • Yes – explicitly enabled for this offer, regardless of the global setting.
   • No – explicitly disabled for this offer, regardless of the global setting.

The same dependency rules apply to overrides: if you override Show Print Design to "No", the other four automatically become "No" and lock until you change Show Print Design back.

Offer edit pop-up showing the Print Design override section

In the offer header, each parameter displays its current value with a clear indicator: "Default (Yes)" if following the global setting, or "Overridden (No)" if explicitly overridden for this offer.

Offer header with Print Design parameters visible and their current values

Customize Editor behavior (optional)

The Editor itself – the design tool that opens when you or your customer clicks "Create Design" or "Edit Design" – can be configured separately for admins and customers.

In the TronDesigner Admin Portal, in Print Editor → Behavior, the Editor behavior can be set. The links from the TronManager Integration page → Editor Behavior will take you there:

• Configure Editor Behavior for Admin Portal – opens TronDesigner with the Admin Portal API key pre-selected. Here you can configure the result action after final confirmation, what file formats are allowed for logo uploads, and more.
• Configure Editor Behavior for Customer Portal – opens TronDesigner with the Customer Portal API key pre-selected. Use this to set up a different Editor experience for your customers – for example, allowing less strict rules to save the design, or allowing more logo formats to be uploaded, and more.

Editor Behavior links in TronManager settings

In TronDesigner, make sure to uncheck the 'Use Global Settings' toggle when you want different rules for admin and customer portals. Always click Save to apply your changes.

Corresponding section in TronDesigner

If you don't have permissions to modify these settings in TronDesigner, contact your TronDesigner account owner.

Use the integration in your offers

After setup, you'll see new design controls throughout TronManager:

In the TronCloud catalog:

• A palette icon appears on each product card. Click it to design directly from the catalog – useful for ad-hoc designs not linked to any specific offer.
• A new Mockups Availability filter lets you find products with full print data available.

TronCloud catalog with palette icons and the Mockups Availability filter

In any offer (admin view):

• Each TronCloud product group now has a Print Design section.
• For groups without a design: a Create Design button.
• For groups with a design: print job details, plus buttons to Manage Print Job (opens the print job in TronDesigner), Edit Design, Download PDF Proofreading, and Remove Print Job from the Group.
• When loading an Editor from the offer detail, the logo is preloaded from the group or offer level. It is always possible to change it if needed directly in the Editor.

Offer detail with Print Design section – without Print Job (only Create Design button)

Offer detail with Print Design section – with Print Job (details and controls)

Print Job in TronDesigner has a reference to the TronManager offer code and product code

In the offer group edit pop-up: When you open a group's edit pop-up (the "Edit" button on the group), and the group has a print job assigned:

• The logo section is replaced by Print Design controls: Edit Design and Remove Design, with the same behavior as in the offer detail at the group level.
• The product image gallery is automatically populated with all preview images from the print job, placed at the beginning of the gallery before any existing product images. You can:
  • Reorder images by drag-and-drop
  • Set any image as the primary (first position)
  • Remove individual images you don't want shown
• These gallery images are what your customer sees as product previews on the Customer Portal.

Group edit pop-up with the design controls and the image gallery showing PJ previews before the product images

In the sidebar menu (admin portal view), a new Print Design section appears with two links: Print Jobs and Logos. These take you directly to the respective areas in TronDesigner (you'll be logged in automatically).

Sidebar with the Print Design section visible

Section is visible for admins who have the permissions in TronDesigner to the stated pages.

Note on opening TronDesigner from TronManager: clicking links that open TronDesigner (Manage Print Job, Print Jobs, Logos, Editor Behavior) opens a new browser tab and signs you in automatically.

Troubleshooting

The Create Design button is grayed out on the customer portal. This means the product doesn't have full print data available (less than 100% mockup data), or it's an "own product" not from the TronCloud catalog. Designs for these products need to be prepared by the admin.

My customer can't see the Print Design section in the offer preview. Check that Show Print Design is enabled – either globally or for this specific offer. This parameter must be on for any of the design features to appear on the customer side.

I edited the print job directly in TronDesigner, but the change isn't showing in my offer in TronManager. Edits made to a print job from inside TronDesigner are not automatically synced back to the offer in TronManager. To make sure changes are reflected in your offer, use the Edit Design button on the offer group (or group edit) in TronManager – this opens the same Editor, and any changes you save here will update both the offer and the print job.

The integration was working, but now nothing happens when I click the design buttons. Your TronDesigner license may have expired, or the TronManager feature of your plan may have changed. Check Settings → Integration for current status. If everything looks correct but issues persist, contact support.

Need more help?

If you run into issues not covered here, or if you'd like a guided walkthrough of the integration, contact your sales representative (or sales@promotron.com) or support team.