TronShop and TronLogo can use the custom email sender feature, which allows you to set up a custom email sender that customers will then see as the sender in their inboxes.
NEED HELP?
Since the custom email sender is a paid feature and we need to add the sender domain as an authorized domain, you must contact support at support@promotron.com to activate it. Before the activation will be made, inputs in settings are disabled and cannot be edited.
After contacting support, you will hold a DNS record value that will need to be added to the current DNS records for your domain in order for the domain to be verified for sending emails from TronShop and TronLogo.
TIP
After activating your own sender, all emails from your TronShop and TronLogo will be sent from the specified address.
Activation in TS Administration
The function can be activated and set up in the TronShop administration. Activation can be found in the left menu under Settings > Communications > Settings (see picture below).
Please note: The email address configured as the Sender cannot be the same as the email address used to receive notifications on the distributor’s side.
Using the same address for both sending and receiving notifications may cause delivery conflicts or authentication issues.
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