TronShop and TronLogo provide a custom email sender feature that requires contacting support, adding the sender domain as an authorized domain, and making DNS record changes, enabling users to send emails from a personalized sender address.
TronShop and TronLogo can use the custom email sender feature, which allows you to set up a custom email sender that customers will then see as the sender in their inboxes.
Since the custom email sender is a paid feature and we need to add the sender domain as an authorized domain, you must contact support at firstname.lastname@example.org to activate it. Before the activation will be made, inputs in settings are disabled and cannot be edited.
After contacting support, you will hold a DNS record value that will need to be added to the current DNS records for your domain in order for the domain to be verified for sending emails from TronShop and TronLogo.
After activating your own sender, all emails from your TronShop and TronLogo will be sent from the specified address.
Activation on TL Administration
To activate “Own Sender Email” feature for TronLogo there are some steps that are needed to be made. Go to the TronLogo Administration -> Settings -> Basic Information, at the bottom of the page there is a section dedicated to “Own Sender Email” feature settings. Please fill in inputs “Sender Name in e-mails”, “Sender Address” and from drop-down list (selector) select you authorized domain. (see in the screenshot below)