New ticket creation rules

Submitting a support ticket is crucial for addressing your concerns effectively.

On this page

• Settings
• Bugs
• Data
• Customizations

Settings

If you require assistance with settings, follow these steps:

Step 1: Choose Your Service

Select the relevant service from the following options:

• TronShop
• TronLogo
• TronManager
• TronMessanger

Step 2: Specify Your Setting Issue in TronShop

Choose the specific setting category that best describes your issue.

Domains & Redirects & Security - if you have issues with setting up the domain, links are redirects wrong way or you need help with certificates.
Check the link provided for helpful information - section link

Suppliers & Products - For issues related to adding new suppliers, updating product information, or issues with product availability.
You can find usefull information about suppliers and products

Price Policies & Selling Prices - When you need help configuring pricing strategies, adjusting selling prices, or managing pricing rules, select this category to address pricing policy matters.

Menu & Categories - If you need assistance with structuring your website's menu, organizing product categories, or enhancing user navigation.
You can find usefull information about menu and categories.

Content of Pages & Articles - Choose this category to get support with creating, editing, and formatting web pages and articles on your shop's website.
Check the link provided for helpful information - content

Deliveries & Regions & Payments - If you have troubles to configure delivery options, specify shipping regions, or manage payment gateways.
You can find usefull information about it here

Orders & Inquiries - For assistance with order management, order tracking, and handling customer inquiries and concerns.
You can find usefull information about it here

Shop Rules & Environment - If you need to customize shop rules, set up return policies, or configure the shop's operational environment.
You can find usefull information about shop rules

Shop Visual (Themes & Colors & Layouts) - Select this category if you have issues with the visual appeal of your online shop by choosing themes, adjusting colors, and modifying layout elements.
You can find usefull information about visual info

Emails & Noticing - If you have issues with emails and notifications to the client.
Read about emails

Integration with Google - When you require assistance in integrating your shop with Google services like Analytics, Ads, and so on.
You can find usefull information about Google Merchant and Google Analytics

Integration with Other Services - For integrating your shop with external services such as payment processors and other services.
You can find usefull information about other services

Other- if none of previous is not suitable for you, choose this one.

Step 3: Describe Your Needs

Please provide your email address and detailed description of the customization requirements you have.

Step 4: Submit Your Request

Click the "Submit" button to send your support ticket to our team.

Bugs

If you believe you've encountered a bug or are experiencing unexpected behavior, follow these steps:

Step 1: Choose Your Service

Select the relevant service from the following options:

• TronShop
• TronLogo
• TronManager
• TronMessanger

Step 2: Specify the Bug Category in TronShop

Choose the specific bug category that best describes the issue:

• Bug – administration TronLogo - if you find a bug in TronLogo
• Bug – shop - if you find a bug in TronShop
• Wrong translations - if wrong translations was found. We have an article about translation
• Other - if you didn't find what you need.

Step 3: Describe Your Needs

Please provide your email address and detailed description of the customization requirements you have.

Step 4: Submit Your Request

Click the "Submit" button to send your support ticket to our team.

Data

For issues related to prices, stocks, product data, or printings, follow these steps:

Step 1: Choose Your Service

Select the relevant service from the following options:

• TronShop
• TronLogo
• TronManager
• TronMessanger

Step 2: Specify the Data Issue

Select the specific data sub-category that matches your issue:

Products

• Product is missing - Use this if a product you expect to see on your shop is not listed.
• Product is not available anymore - Choose this if a product is no longer available for purchase.
• Suppliers update - Select this when you cannot update supplier information for products.
• Product parameters are wrong (name / category / MOQ etc.) - If product details are incorrect, this is the category to address it.
• Other - For any other issues related to products that don't fit the above categories.

Own products

• Own products setting up - If you need assistance setting up your own products for sale.
• Own products are not visible - Choose this if your own products aren't showing up on your shop.
• Bulk import - If you want to bulk import products to your shop and face difficulties.
• Other - For any other issues related to your own products not covered above.

Prices

• Wrong purchase prices - If purchase prices are incorrect and need adjustment.
• Supplier prices update - Select this when you need to update supplier prices for products.
• Individual prices - Choose this if you have issues with setting up individual prices for specific products.
• Other - For any other pricing issues not covered above.

Stocks

• Stock is wrong - Use this when the stock count for a product is incorrect.
• Other - For any other stock-related issues.

Printing data

• Printing price issue - If you're facing issues with printing prices.
• Printing not configured - Choose this if printing settings need configuration.
• Other - For any other issues related to printing data.

Images & visualizations

• Images are missing/wrong - When product images are missing or incorrect.
• Visualization is missing/wrong - If visualizations of products are missing or incorrect.
• Other - For any other issues related to images and visualizations.

Step 3: Describe Your Needs

Please provide your email address and detailed description of the customization requirements you have.

Step 4: Submit Your Request

Click the "Submit" button to send your support ticket to our team.

Customizations

For customization requests, follow these steps:

Step 1: Provide Your Email

Enter your email address.

Step 2: Describe Your Customization Needs

Please provide a detailed description of the customization requirements you have.

Step 3: Submit Your Request

Click the "Submit" button to send your support ticket to our team.