Individual Customizations

The Customization of a Service involves its modification or personalization requiring individual IT development or work of graphics.

No Customization will involve changes or modifications to products other than the Services (esp. third-party products).

THERE ARE 3 PRINCIPAL FORMS OF CUSTOMIZATIONS:

1. Customization of visual look and technical assistance (frontend - HTML/CSS/JS, graphics etc.)
   a fee from EUR 49,- / hour + applicable VAT;
2. Development of additional features and providing changes on the backend side
   a fee from EUR 59,- / hour + applicable VAT;
3. Data handling and data processing
   a fee from EUR 59,- / hour + applicable VAT;

EVERY CUSTOMIZATION WILL BE PROCESSED AS FOLLOWS:

1. You will specify the Customization as thoroughly and precisely as possible; you will submit the specification of the Customization to us through the Helpdesk Portal;
2. We will scope the Customization and quote you an estimated budget and delivery time;
3. You will approve the Customization;
4. You will make a pre-payment of (a part of) the budget (for payments for Customizations, see Section 4D of the Full Support Policy);
5. After the receipt of the pre-payment, we initiate the works; while working on the Customization we may be from time to time in contact with you to resolve potential issues/questions;
6. We will let you know by email that we have completed the Customization and display the Customization to you for testing;
7. After your successful testing, we will officially hand-over the Customization to you; you will accept the Customization; if we don’t make the acceptance within 5 business days, the Customization will be deemed accepted by you.