Occasionally, pricing discrepancies can occur, leading to confusion. This may be due to data issues, supplier pricing, or other factors.
To identify these issues, follow these steps:
1. Verify the accuracy of a product's price to ensure the purchase is correct.
To perform this check, navigate to
Products > Product Catalog and select any product of your choice.
2. Once you've selected a product, proceed to the "Price" category. If there are multiple color options, choose any of them (if applicable).
3. Examine the "Purchase price" for a single unit.
PLEASE TAKE ATTENTION
If the "Sale price" equals the "Purchase price," it indicates potential issues with your Price Policies that may have been configured incorrectly. To solve the issue You can check the article Setting up price policies or our Support Team can help you.
Furthermore, for a comprehensive overview, you can access detailed information by clicking on "How were the prices calculated?"
A new popup will appear, providing extensive insights into the procurement and sale of the product.
PLEASE TAKE ATTENTION
This is a live preview of price calculations for TronShop. The displayed prices may vary from those currently in TronShop, particularly if you have recently adjusted your price policies. These prices will be updated in your TronShop during the next synchronization process.
Within this popup, you will find the some details. We will only take a look on some of them:
Source price: This represents the price of the product as provided by the supplier.
Purchase price: This figure reflects any currency conversion if your shop's primary currency differs from the price list currency. The system will automatically calculate this difference.
Currency conversion: When your shop's primary currency doesn't match the currency of the price list, this section showcases the converted price in your shop's primary currency.
Selected Price Policies for this product: Here, you'll see the sale price policy that is applied to the product. If no policy is selected, sale prices cannot be computed. This provides clarity on how the sale price is determined for the product.